Help Center

How to answer Facebook and Instagram messages

2 min videoWeb

Watch tutorial — 2 min

Step by step

  1. 1Open Settings › Integrations and connect your pages
  2. 2Open the Inbox
  3. 3Reply to messages and convert them to jobs

Related questions

Can AI reply first?

Yes, enable AI auto-replies for common questions.

Are conversations saved?

Yes, on the customer timeline.

Can multiple staff reply?

Yes, with assignment to avoid double replies.

Still need help?

Our team answers every message — usually within a few hours.

Contact Support